Can I upgrade my AGENT'S HANDBOOK to the CASE OFFICER'S HANDBOOK?
The Case Officer's Handbook is bigger and more expensive, so replacing the Agent's Handbook with the Case Officer's Handbook will cost a little extra. Upgrading from the Agent's Handbook PDF to the Case Officer's Handbook PDF costs $10. Upgrading from the Agent's Handbook hardback to the Case Officer's hardback costs $20.
How Much Will Shipping and Handling Cost?
U.S. BACKERS: Shipping in the United States is included in your pledge amount.
INTERNATIONAL BACKERS: For each physical book you request, your pledge covers the first $10 of what it will cost us to ship it. We’ll determine the final shipping cost at the time of shipping each book and you’ll need to pay it then. International shipping is expensive. We’ll do whatever we can to minimize the cost, including delivery to overseas warehouses for fulfillment if possible. But you should plan for rates as estimated by the USPS website. We expect each book to weigh about 0.9 kg (2 lbs) and to be about 9" x 12". Please be aware that you may also be responsible for import duties, which we cannot include in your shipping charge. We cannot legally label your book as a gift or a zero-value item.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.